Terms of Service

Last updated: September 25, 2026

These Terms of Service ("Terms") are an agreement between you and VELO, LLC, a Louisiana limited liability company ("VELO," "we," "us"). They cover your use of [VELO domain] and our services. By creating an account or using VELO, you agree to these Terms.

1. What VELO is

VELO is a marketplace. We connect homeowners and property occupants ("Customers") with independent businesses that provide home and outdoor services ("Providers"), such as lawn care, tree work, pool service, window cleaning, pressure washing, and audio, video and security installation.

Providers are independent businesses, not VELO employees. Providers and their technicians perform the services. VELO arranges pricing, scheduling, payment and support.

2. Accounts

  • You must be at least 18 and able to enter a binding contract.
  • Give accurate information and keep it current.
  • Keep your sign-in details private. You are responsible for activity in your account.
  • Customers may request service only at properties where they are the owner or current occupant, or where they have the occupant's permission.
  • Accounts are created by signing up or by accepting an invitation. No one may create an account for another person.

3. Properties, photos and measurements

  • Before requesting service at a property, you must add the required property photos.
  • You grant VELO and the Providers who quote or perform work at your property permission to use your property photos to price, plan and perform services.
  • Property measurements are estimated from aerial imagery and confirmed or corrected on site. Prices based on measurements may be adjusted if a measurement is materially wrong, and we will tell you before any adjusted price is charged.

4. Prices and quotes

  • Instant prices are calculated from your property's measurements and our pricing rules.
  • Quotes are prepared by VELO, using prices from Providers or our estimates.
  • The price shown for each service is the total you pay for that service, plus sales tax where it applies. It includes our fee.
  • Quotes are valid for 7 days unless the quote says otherwise.
  • You may accept or decline each service in a quote separately.

5. Payment

  • When you accept a quote, you authorize VELO to charge the payment card you choose for the services you accept. Nothing is charged when you accept.
  • Your card is charged 24 hours after all accepted services on the request are marked complete, unless you report a problem during that time.
  • For repeating services, your card is charged the same price after each visit, 24 hours after it is marked complete.
  • Payments are processed by Stripe and are subject to Stripe's terms.
  • If a charge fails, we may pause future services until payment is made.

6. Repeating services

Customers may set eligible services to repeat weekly, every 2 weeks or monthly. You may skip a visit, pause or cancel a repeating service at any time in your account. Changes made at least 24 hours before a scheduled visit apply to that visit.

7. Cancellations and rescheduling

  • You may cancel or reschedule a service at no charge until the Provider is on the way.
  • [Cancellation fee, if any, once a Provider is on the way or has arrived: to be set.]
  • If a Provider cancels or does not arrive, we will work to reschedule or reassign the service at no extra cost, or cancel it without charge.

8. Ratings and problem reports

  • After each service, you may rate it and report a problem.
  • If you report a problem before your card is charged, the charge is placed on hold while VELO reviews it with you and the Provider.
  • We may resolve a report by arranging a return visit, adjusting the price, issuing a refund, or confirming the charge. We decide in good faith based on the job photos, the Provider's records and what you tell us.
  • Ratings and reports must be honest and based on your own experience.

9. Your responsibilities as a Customer

  • Provide safe access to the property, including gate codes and the location of pets, sprinkler heads and other hazards.
  • Keep pets secured during service.
  • Tell us about anything that could affect the work or someone's safety.

10. Providers

Providers agree to a separate VELO Provider Agreement. That agreement covers licensing, insurance, quoting, job acceptance, payouts and conduct. Providers must hold every license the law requires for the services they offer.

11. Text messages and email

We send service emails about your account and jobs. If you opt in, we also send text messages as described in our SMS Terms. Consent to text messages is not required to use VELO.

12. Acceptable use

Do not use VELO to break the law, harass anyone, post false information, interfere with the website, or arrange service with a Provider you met through VELO outside the platform to avoid our fees.

13. Disclaimers

Providers are responsible for the services they perform. VELO does not guarantee a specific result, except as stated in these Terms. To the extent the law allows, VELO's services are provided "as is."

14. Limitation of liability

To the extent the law allows, VELO is not liable for indirect, incidental, special or consequential damages. VELO's total liability for any claim is limited to the amount you paid through VELO for the service that gave rise to the claim. Nothing in these Terms limits liability that cannot be limited under Louisiana law.

15. Governing law

These Terms are governed by the laws of the State of Louisiana. Any dispute will be brought in the state or federal courts located in Lafayette Parish, Louisiana.

16. Changes

We may update these Terms. We will post the new version on this page and change the "Last updated" date. If a change is significant, we will notify you by email before it takes effect.

17. Contact

VELO, LLC 201 Abercrombie Way, Youngsville, LA 70592 support@[VELO domain] · [VELO support phone number]

See also our Privacy Policy and SMS Terms.