SMS Terms

Last updated: September 25, 2026

These SMS Terms cover the text messages sent by VELO, LLC ("VELO," "we," "us").

The VELO Service Alerts program

When you opt in, VELO sends you text messages about your account and your services. What you receive depends on how you use VELO:

  • Customers: quote-ready alerts, appointment confirmations, "technician on the way" and "job complete" updates, problem-report updates, payment receipts, and one-time sign-in codes.
  • Service providers and technicians: new job offers, quote requests, assignment approvals, schedule changes, and one-time sign-in codes.

We do not send marketing or promotional text messages through this program.

How you opt in

You opt in by checking the text message consent box when you sign up on [VELO domain] or in your account settings, and entering your mobile number. The box is never checked for you.

Consent to receive text messages is not a condition of any purchase or of using VELO. If you don't opt in, we send the same information by email.

Message frequency and cost

Message frequency varies with your activity. Most customers receive a few messages for each service request.

Message and data rates may apply. Check your mobile plan for details.

How to get help or stop messages

  • Reply HELP to any message for help. You can also email support@[VELO domain] or call [VELO support phone number].
  • Reply STOP to any message to stop receiving texts. We'll send one message confirming you've been unsubscribed. After that, you will not receive further texts unless you opt in again.
  • Reply START to opt back in.

You can also turn text messages on or off at any time in your VELO profile.

Other terms

  • Carriers are not liable for any delayed or undelivered messages.
  • Keep your mobile number current in your profile. If you change or give up your number, update your profile or reply STOP from the old number.
  • We handle your mobile number and consent as described in our Privacy Policy. We do not sell or share your mobile number or SMS opt-in data with third parties for marketing purposes.
  • These SMS Terms are part of our Terms of Service.

Contact

VELO, LLC 201 Abercrombie Way, Youngsville, LA 70592 support@[VELO domain] · [VELO support phone number]